Return and Refund Policy
At Acube Mart, we strive to provide the highest quality bike and car parts and accessories. While we do not offer a return policy, we understand that certain issues may arise during transit. To address such situations, we have a Replacement Policy in place. Please read the following carefully to understand our approach to replacements and refunds.
1. No Returns Policy
Acube Mart does not accept returns for any products sold through our platform. Once a purchase is made, all sales are considered final. We encourage customers to review product details carefully before completing their order.
2. Replacement Policy
If you receive a defective or damaged product, you may request a replacement under the following conditions:
- The product must be reported as defective or damaged upon arrival.
- Replacement requests must be initiated within 2 days of delivery. Requests submitted after this period will not be considered.
- To qualify for a replacement, you must provide photographic evidence of the damage or defect along with your order details.
Replacement Process:
- Contact our customer support team via email at [email protected] or call us at +91 9999663243 within 2 days of delivery.
- Provide your order number, details of the issue, and clear images of the damaged or defective product.
- Our team will review your request, and if approved, we will arrange for a replacement to be shipped to you at no additional cost.
Non-Eligible Situations for Replacement:
- Products damaged due to improper use, installation, or modification by the customer.
- Replacement requests made after the 2-day window following delivery.
- Products without proof of purchase or clear evidence of damage/defects.
3. Refund Policy
Acube Mart does not offer direct refunds for any products unless:
- The item you ordered is out of stock or unavailable after placing the order.
- In cases where a replacement is not possible, we will provide a refund at our discretion.
Refund Process:
- If a refund is granted, it will be processed to the original payment method used at checkout.
- Refunds will be processed within 7-10 business days of confirmation.
4. Cancellation Policy
Orders can only be canceled before they are processed and shipped. If you wish to cancel an order, please contact our customer service team immediately at [email protected] or call us at +91 9999663243.
Once an order has been processed and shipped, cancellations will not be accepted.
5. Contact Us
For any questions or concerns about our Replacement and Refund policy, please reach out to us:
- Email: [email protected]
- Customer Service Hotline: +91 9999663243
- Registered Office: Shop number 1626/33 gali 33 nai wala Karol bagh pincode 110005
By purchasing from Acube Mart, you acknowledge and agree to our Return, Replacement, and Refund policy. Thank you for choosing Acube Mart!